PRIVACY POLICY

1. Introduction

Cafe Casino ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our mobile application, or engage with our online gaming services (collectively, the "Services").

By accessing or using Cafe Casino, you agree to the practices described in this policy. We understand that trusting us with your personal and financial information is a significant responsibility, and we are dedicated to maintaining transparency about our data practices. This policy applies to all players, visitors, and users of our platform.

We operate in compliance with applicable data protection laws and international standards regarding Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. If you do not agree with this policy, please discontinue the use of our Services immediately.

2. Information We Collect

To provide a seamless and secure gaming experience, we collect several types of information from and about you. This data helps us verify your identity, process transactions, and improve our services.

2.1. Personal Information

We collect personally identifiable information ("Personal Data") that you voluntarily provide to us when you register for an account, update your profile, or contact customer support. This may include:

• Identity Data: Full name, date of birth, gender, and government-issued identification numbers.
• Contact Data: Residential address, email address, and mobile phone number.
• Financial Data: Bank account details, credit/debit card numbers (partially masked for security), and cryptocurrency wallet addresses.
• Verification Data: Copies of identification documents (passport, driver's license), utility bills, and other documents required for KYC checks.

2.2. Automatically Collected Information

When you access our Services, our servers automatically record certain information sent by your browser or device. This includes:

• Device Information: IP address, device type, operating system, browser type, and version.
• Log Data: Pages visited, time spent on pages, access times, and clickstream data.
• Geo-Location Data: Approximate location based on your IP address to ensure compliance with regional gaming regulations.

3. How We Use Your Information

We use the information we collect for specific business purposes, primarily to provide, maintain, and improve our Services.

3.1. Service Provision

• Creating and managing your user account.
• Processing bets, wagers, and financial transactions (deposits/withdrawals).
• Verifying your identity and eligibility to gamble (age and location verification).
• Communicating with you regarding your account, updates, and customer support inquiries.

3.2. Legal and Compliance

• Adhering to legal and regulatory obligations, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws.
• Detecting, preventing, and investigating fraud, cheating, collusion, or other illegal activities.
• Enforcing our Terms of Service and Responsible Gaming policies.

3.3. Marketing and Improvement

• Sending promotional offers, newsletters, and bonus information (you may opt-out at any time).
• Analyzing user behavior and trends to improve website functionality and user experience.
• Personalizing content and advertisements based on your preferences.

4. Cookies and Tracking Technologies

Cafe Casino uses cookies, web beacons, and similar tracking technologies to enhance your experience. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits.

4.1. Types of Cookies We Use

• Essential Cookies: Necessary for the website to function correctly (e.g., maintaining your login session).
• Performance/Analytics Cookies: Collect anonymous data on how visitors use our site to help us improve performance.
• Functionality Cookies: Remember your preferences, such as language settings or saved games.
• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

4.2. Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, as it will no longer be personalized to you. It may also stop you from saving customized settings like login information.

5. Sharing and Disclosure of Information

We value your privacy and do not sell your Personal Data to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We engage trusted third-party companies to perform services on our behalf, such as payment processing, identity verification, fraud detection, customer support hosting, and marketing services. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or to protect the rights, property, or safety of Cafe Casino, our users, or others.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your Personal Data.
• Affiliates: We may share information with our parent company and other affiliated entities for internal business purposes.

6. Data Security and Retention

We employ robust security measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to encrypt data transmitted between your device and our servers.
• Access Controls: Access to personal data is restricted to authorized employees, agents, and contractors who need to know that information to process it for us.
• Network Security: We utilize firewalls, intrusion detection systems, and regular vulnerability scans to secure our infrastructure.

Retention: We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, keeping financial records for AML purposes), resolve disputes, and enforce our legal agreements and policies. Accounts that are closed or dormant may still have data retained for regulatory compliance periods, typically up to 5-7 years depending on the jurisdiction.

7. Your Rights and Choices

Depending on your jurisdiction, you may have specific rights regarding your Personal Data:

• Access: You have the right to request a copy of the Personal Data we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete data.
• Deletion: You can request the deletion of your Personal Data, subject to certain legal obligations that may require us to retain it.
• Opt-Out of Marketing: You can unsubscribe from our promotional emails by following the "unsubscribe" link at the bottom of the email or by contacting customer support. Note that you cannot opt-out of administrative or transactional emails related to your account usage.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We may require you to verify your identity before responding to such requests.

8. International Data Transfers

Cafe Casino operates globally. Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using our Services, you consent to this transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By visiting the "Contact Us" page on our website
• Via Live Chat, available 24/7

We are committed to resolving any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your Personal Data, please contact us using the information above.